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Shipping policy

SHIPPING POLICY

SHIPPING

LUSSO CLOUD offers flat-rate shipping options for all domestic web orders, including:

  • Ground Shipping

  • 3-Day Shipping

  • Next Day Air

We aim to process all orders within 24–48 hours, excluding weekends and holidays. Please note that shipping service times begin once your order has shipped, not when it is placed.

Orders are processed and shipped Monday through Friday, between 9 AM and 6 PM PST. No shipments are made outside these hours, on weekends, or on holidays.

Please allow 5–7 business days for standard ground delivery. Delivery times may vary depending on your location, carrier operations, and other circumstances beyond our control.

Additional shipping information:

  • We currently do not offer Saturday delivery.

  • Next Day Air and 3-Day Shipping are not available for Hawaii or Alaska.

  • Shipping fees will be calculated at checkout.

  • We accept Visa, Mastercard, and American Express.

  • The shipping address must match the billing address.

  • Once your order ships, you will receive a shipping confirmation email with your tracking number.

  • If an item you ordered is out of stock, you will be notified via email.

  • Applicable sales taxes will be calculated and collected as required by law.

LUSSO CLOUD is not responsible for delivery issues resulting from incorrect or incomplete shipping addresses provided at checkout.

ORDER TRACKING

Tracking information becomes available once your package has shipped and left our warehouse. Depending on the carrier, tracking updates may take up to 24 hours to appear after the package has been received.

Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your shipment.

You can also track your package directly through the carrier's website:

For questions regarding the status of a package that has already shipped, please contact the carrier directly:

  • UPS: 1-800-742-5877

  • FedEx: 1-800-463-3339

SERVICE DELAYS & DELIVERY ISSUES

LUSSO CLOUD is not responsible for unexpected shipping delays caused by circumstances beyond our control, including severe weather, natural disasters, carrier disruptions, or other unforeseen events.

If UPS or FedEx is unable to deliver a package due to an incorrect or incomplete address provided by the customer, multiple unsuccessful delivery attempts, or other customer-related delivery issues, the customer may be responsible for additional shipping charges.

These charges may include:

  • Return shipping costs assessed by the carrier.

  • Additional shipping fees required to resend the order.

  • Other carrier fees associated with unsuccessful delivery attempts.

If a package is returned to LUSSO CLOUD due to a failed delivery, any applicable shipping and return shipping charges may be deducted from the refund, where permitted by law.

For shipment delays or delivery issues after an order has left our warehouse, we recommend contacting the carrier directly:

  • UPS: 1-800-742-5877

  • FedEx: 1-800-463-3339

We appreciate your patience and understanding as we work to get your LUSSO CLOUD products to you as quickly as possible.